Policies

 

This list of policies is not exhaustive; complete copies of the Ballet Conservatoire XIV Policy Handbook are available in the waiting room or via email.

Rules of Conduct
Be kind to, and respectful of, fellow Ballet Conservatoire XIV students and parents.  Please be welcoming to all new students and parents.

All students and parents accepted to Ballet Conservatoire XIV must act as positive role models to each other.  Malicious gossip, bullying, and “diva” or “stage parent” behavior are not permitted.

Ballet Conservatoire XIV faculty are experts in their field and must be respected as such.  

Attendance
Students must attend all classes assigned to their level.  Students may take additional classes at a level below theirs at no additional charge, and may take this opportunity to make up missed classes.  Students may not attend other dance schools or study with teachers other than Ballet Conservatoire XIV faculty.

Lower and Middle School Students:  please arrive 15-30 minutes before your class begins.
Upper School Students:  please arrive 30 minutes (20 minutes minimum) before your class begins to allow time to change and warm up. 

Students will not be permitted to enter the studio once the class has started; there are absolutely no exceptions to this rule. When a class ends, students must be picked up immediately.

For Upper School students, attendance at the Classical Ballet & The Art of Technique Summer Intensive is mandatory.


Snow Policy

In the event of snow or other inclement weather, please check Conservatoirexiv.com/News or call the school voicemail at 410-696-1346.  We will post notice of snow closings as early as possible, no later than the following times:

Saturday:  7 am

Monday-Friday:  Noon

Please note that we do not necessarily follow Howard County Public Schools.  If BCXIV is open on a day when HCPS is closed, you will not be penalized if you do not attend; however, additional make-up classes will not be scheduled).  

Flood Warning Policy

If there is a flash flood warning for Ellicott City in effect later than 4 pm, (weekdays) or 8:30 am (Saturdays), BCXIV will be closed.  Please check Conservatoirexiv.com/News or call 410-696-1346 before you leave for class.

If a flash flood warning is placed in effect during classes, BCXIV will close immediately.  Please remain near the school if there is any chance of flooding so that you can take your child home quickly.  If a flood develops and you are unable to pick up your child, we will shelter in place at the school and notify both you and emergency personnel of the situation.  

Make-up Class Policy

Regular make-up classes will be held monthly on the Fridays listed below for dancers who have missed class for any reason.  Dancers MUST confirm their attendance at make-up classes no later than the preceding Wednesday, and at least 2 dancers must be signed up in order for a class to be held.  A sign-up sheet will be posted on the bulletin board in the hall. Dates and times are subject to change.

Dancers may also take make-up classes in advance of absences, or simply as an extra class if they wish.  In addition, dancers may take extra classes at the level below theirs at any time at no extra charge, and may use this opportunity to make up missed classes.  Make-up classes are not a substitute for attending rehearsals.

In light of this policy, refunds will not be given for missed classes.  Dancers who fail to attend confirmed make-up classes will be billed $25.


Tuition and Scholarships
Enrollment is a 39-week commitment.  There are no refunds.  Tuition must be paid on the first day of the month in which it is due. A $50 fee will be applied to late payments.

Scholarships are very rarely awarded and are merit based.

Uniforms
Students must adhere to the Ballet Conservatoire XIV dress code.  There are no alternate versions or approximations of the chosen uniform.  All leotards, tights, and shoes are specific to each level and must be worn in the exact colors, styles, and brands specified.    

Girls’ hair must be worn in a bun with absolutely no bangs.  The bun placement is specific and includes a fine hair net, pinned securely for a professional, slick look.

Boys’ hair must be groomed and worn off the face.  Bandannas are not permitted.  

Jewelry, fingernail polish, false nails, and French manicures are not permitted.

Studio Etiquette
Do not distract faculty members between classes.  For dance-related questions, please request an appointment for an in-person consultation.  For all other questions, please send an email to Info@ConservatoireXIV.com.

For the safety of students with food allergies, food products are not allowed to be consumed on the premises of Ballet Conservatoire XIV.  Bottled water is available, and students may bring their own water bottles.

Students and parents may not enter the school without a faculty member present.

Street shoes, as well as any dark-soled shoes, are not permitted in the studio.

Withdrawal
Ballet Conservatoire XIV reserves the right to remove from classes any student whose behavior or lack of consistency impedes their progress or that of the class in general.  

Individual Lessons
One-on-one coaching is available to all students, subject to studio and faculty availability.

Privacy Policy

The privacy of your personal information is very important to Ballet Conservatoire XIV. We will not sell, rent or trade your personal information to any third party. We will take special care to protect the privacy and security of your information.

This policy explains our information practices and the way that Ballet Conservatoire XIV collects and uses your information. This Privacy Policy covers the information you provide to us offline and at Ballet Conservatoire XIV web site.

How does Ballet Conservatoire XIV collect and use my information?All

When you register for classes at Ballet Conservatoire XIV, we collect contact information such as guardian names, addresses, phone numbers, emergency contacts, e-mail address and student information such as student names, birthdays, medical conditions, and your comments. Some of the information is required and is noted with a red asterisk on the forms. This information is needed to manage studio business and will not be used or sold for any other purpose, except as described below. Some of the information is optional (NOT marked with a red asterisk). Optional information is requested to help us better understand our customers and is used only as needed for studio business. This information will not be used or sold for any other purposes, except as described below.

Who has access to my information?

When you register, you are required to enter an e-mail address and a password. The combination of that e-mail account and password is used to ensure that only you have access to, and only you have the ability to modify, your personal information through Ballet Conservatoire XIV's website. Ballet Conservatoire XIV office personnel have access to your personal information only to manage the studio business.

Ballet Conservatoire XIV will access your personal information and/or share it with third parties only for the following purposes: (i) as needed for studio business; (ii) if required to do so by law or to comply with legal process; or (iii) to protect the rights, property, or personal safety of the public.

If you have any questions about our Privacy Policy or if you wish to update or remove any of your personal information, please contact the office.

refund policy

All registration fees are nonrefundable. Tuition for September through May is nonrefundable except in the event of a major life change such as moving or long-term illness/injury, in which case dancers may receive a refund for classes they have paid for but not yet taken. June tuition must be pre-paid and is nonrefundable in all circumstances.

Costume payments are nonrefundable. Performance fees are nonrefundable except in the event of injury or long-term illness.

Security Policy

We use The Studio Director software for registration and payments. The Studio Director keeps your information secure via the following practices:

Your login, password, and all your information is encrypted using a minimum of 128 bit encryption and secure sockets layer version 3.0. These technologies prevent others from seeing any data that you enter into The Studio Director.

We continually evaluate and incorporate new technology, such as firewalls, virus checkers, encryption, intrusion detection, etc.

Your information is stored and carefully protected on our servers. We work very hard to ensure that no unauthorized access to your data is allowed and have partnered with Rackspace, a recognized leader in the global managed hosting market to manage and secure the web servers.

To further shield and protect your credit card and bank numbers, we do not store any of your credit card or bank numbers ourselves. We have partnered with large, respected merchant gateways. These merchant gateways specialize in keeping your credit card and bank account data secure. If you enter credit card information, that information will be stored on secure systems managed by either:

  • Vantiv (now WorldPay)

  • CyberSource

With emerging compliance standards from different card brands, using these merchant gateways ensures that your payment information is securely stored using the newest data security compliance standards of the major card associations - including SAS, PCI, SDP, and CISP.

We continually monitor our servers for attacks, fraud, and break-in attempts.

Our website will time you out after 20 minutes of inactivity. This reduces the chances that someone could gain access from an unattended computer.